Everything, written down before we start.

Before we arrive

Your price is based on our team spending their time cleaning rather than tidying. Taking a few minutes the night before to pick up makes a real difference to what we can get done.

That means clearing floors, countertops, and table tops, and taking dirty dishes out of the kitchen sink so we can reach the surfaces we are there to clean.

How pricing works

We charge by the job, not by the hour. Our technicians are trained to clean well in less time, and that speed does not make the job cost less.

Pricing is built from the number of bedrooms, bathrooms, extra rooms, stairs, and any optional services you add. If you decide to give the team less work than we agreed in the estimate, the full amount still applies unless we talked about it in advance.

Changes and cancellations

To reschedule, skip, add, or cancel a service, please give us 48 hours notice. Cancellations made less than 24 hours ahead are charged at 50 percent of the service price.

All changes go through the office. Call or text (508) 840 1549.

Supplies and equipment

We provide the products and the equipment, including our own vacuum. There are just two things we ask you to leave out for us.

• Paper towels
• Trash bags

Payment

Settle up after the clean. No deposit, no card kept on file.

Getting into your home

You do not need to be there. There are three simple ways to give us access on the day.

• Be home and let the team in yourself
• Leave the door unlocked, or tell us where the key will be
• Give us a door code, garage code, or the front desk or concierge details

Reminders and follow up

An automated email reaches you two days before your service and a text lands the day before. You can reply to the email, though the texts are one way only, and you can opt out of either.

After every clean you get a short survey by email. It is the quickest way to tell us what went well and what did not.

Recurring rates

Regular clients pay less, and staying on schedule is what keeps that rate. When visits get skipped, the price steps back toward the one time rate.

• Skip a weekly clean and that visit bills at the biweekly price
• Skip two weeks or more and it moves to the monthly rate
• Go past four weeks and it is priced as a one time cleaning

How we quote

We quote by phone, message, or email. We do not do in person estimates, which keeps our costs down and yours with them.

Tell us the number of bedrooms, bathrooms, and floors, plus anything that needs extra attention, and we will send a price back. Usually the same day, always within one business day.

Our guarantee

We stand behind the work. If you are not completely satisfied with your cleaning, tell us within 24 hours and we will come back and make it right.

We are not done until you are 100 percent happy. We are also licensed, bonded, and insured, so there is nothing to worry about when you hand over a key.